توظيف
Customer Service Officer
رقم الوظيفة:130302
مجال العمل:مراقبة الجودة,
المستوى الوظيفي:مبتدئ
المؤهل العلمي المطلوب : البكالوريوس
مكان العمل:الخبر
وصــف الوظيفة: Main job responsibilities
 Maintaining a positive, empathetic, and professional attitude toward customers at all times
 Responding promptly to customer inquiries
 Communicating with customers through various channels (e.g., telephone, e-mail)
 Acknowledging and resolving customer complaints
 Knowing the products to answer basic questions
 Contacting related departments to solve complex issues and inquiries and following up on them until the case is solved
 Notifying customers frequently about the complaint status in case of a time-consuming, complex issue
 Keeping records of customer interactions, comments, and complaints
 Providing feedback on the efficiency of the customer service process to the Quality Assurance Department
 Ensuring customer satisfaction and provide professional customer support
 Conducting and documenting customer satisfaction
 According to the company's needs, the customer service officer may be assigned other duties to the above-described ones
متطلبات الوظيفة: Additional Requirements

 Excellent English communication (verbal and written)
 Arabic desirable
 Ability to maintain organized project tracking system
 Working knowledge of products, Company policies, procedures, and regulations
 Comprehensive knowledge of personal computers and software packages, including specific knowledge of HTE, MS Word, Excel, PowerPoint, Access, and procurement card software
 Ability to establish and maintain effective working relationships with co-workers, supervisors, and managers
 Ability to interact effectively with suppliers and customers
 Ability to stay calm when customers are stressed or upset
 Desire for self-development and system development
العدد المطلوب:1
الراتب:غير محدد
معلومات عن الشركة:
شركة محمد حسن شربيني للتجارة
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